Frequently Asked Questions(FAQ)
Q: Where will my purchased product be shipped from?
A: Dear customer, most of our products are stored in our factory in China, so we will ship your order from mainland China. Depending on your delivery location, the shipping generally takes 7-12 days to reach you. If the product is in stock in your country (such as the USA), we will ship it locally, which usually takes 5-7 days for delivery. Thank you!
Q: If I receive a product that I am not satisfied with or no longer need, can I apply for a refund?
A: Yes, absolutely! Our store allows customers to apply
for refunds. Simply send your "order number + reason for return" to our
official email (Car@auto-ols.com),
and we will process it promptly. If your order has not yet shipped, we
will issue a refund within 24 hours. If your order has already been
shipped, you will need to return the item to us. Once we verify that the
product is in good condition, we will process your refund within 48
hours of receiving the return. For specific return details, please refer
to the return policy on our official website.
Q: Is it suitable for specific brands or models of cars?
A: Our products are compatible with most cars from
various countries and are not limited to specific brands or models. You
can check the relevant interface details in the product description to
see if it is suitable for your vehicle before making a purchase. We wish
you a pleasant day!
Q: Where can I find the user instructions for this tool?
A: Each of our products comes with a multilingual user
manual included in the packaging. You can refer to the instructions
after receiving your package. If you need additional assistance, feel
free to email our official support or contact our online customer
service to request the manual, and we will respond to you promptly.